Printer Support
Setup and troubleshooting for home and office printers, including wireless printing and scanning.
Common problems we fix online
Printer problems are usually caused by drivers, network settings or print queues. Our technicians resolve these online for most major printer brands.
- New printer setup on Windows or Mac
- Printer showing as offline
- Wireless printing and connecting to Wi-Fi
- Driver installation and update errors
- Stuck print queues and jobs that won't print
- Scanning to your computer or email
Every session includes
- Driver and software check
- Network and wireless connection setup
- Test print and test scan with you
- Tips to stop the problem coming back
Need hands-on help? Onsite technician visits are available for problems that can't be fixed online.
From $49 for a Quick Fix. The price is confirmed before any work begins. See pricing.
Useful checks
Check the printer
Make sure it is switched on, has paper and ink or toner, and shows no error lights.
Note the model
The model number is usually on the front or top of the printer. Have it ready.
Paper jams first
Clear any paper jams by following the printer's own instructions before the session.
Printer showing as offline? Try our 7-step guide for Windows and Mac first →
KeyBridge Web Solutions LLC is an independent service provider and is not affiliated with any device or software manufacturer. For warranty repairs and official downloads, contact the manufacturer directly.
Frequently asked questions
Can you fix a printer that is physically broken?
No. Hardware faults such as broken rollers, damaged print heads or jams we cannot clear remotely can be handled by an onsite technician visit, or by the manufacturer if the printer is under warranty. We will tell you which option fits.
Do you sell ink or printers?
No. We only provide setup and troubleshooting support.
Can you set up printing from my phone?
Yes, for most modern wireless printers.
Tell us what happened.
A technician will call you back to discuss the problem and confirm the price before any work begins.
Keep your details safe. Never send passwords, one-time codes or license keys in this form or by email.
Other remote support
Talk through your next step.
Call us or send a request. We confirm the scope and price with you before any work begins.