Wi-Fi & Network Support
Help with routers, Wi-Fi coverage and devices that won't connect to your home or office network.
Common problems we fix online
Connection problems can come from your device, your router or your internet provider. We work out which, fix what can be fixed online, and tell you if you need to contact your provider.
- New router or mesh Wi-Fi setup
- Weak signal or slow Wi-Fi in parts of the building
- Connections that keep dropping
- Devices that won't connect to the network
- Changing your Wi-Fi name and securing the password
- Sharing printers and files across the network
Every session includes
- Check of router settings and security
- Device connection troubleshooting
- Advice on router placement and coverage
- Written notes of new network names and settings
Need hands-on help? Onsite technician visits are available for problems that can't be fixed online.
From $49 for a Quick Fix. The price is confirmed before any work begins. See pricing.
Useful checks
Restart the router
Unplug the router for 30 seconds, plug it back in and wait a few minutes.
Check for outages
Check your internet provider's website or app for outages in your area.
Find the router login
The admin details are often on a sticker on the router. Keep them handy, but don't email them to us.
KeyBridge Web Solutions LLC is an independent service provider and is not affiliated with any device or software manufacturer. For warranty repairs and official downloads, contact the manufacturer directly.
Frequently asked questions
What if my internet is completely down?
If no device can connect, call us. We can often diagnose the problem by phone, and we will tell you if it is your provider's issue.
Can you make my internet faster?
We can fix settings, interference and coverage problems that slow down Wi-Fi. We can't raise the speed included in your internet plan.
Can you set up a network for a small office?
Yes, for small offices that need Wi-Fi, shared printers and file sharing set up securely.
Tell us what happened.
A technician will call you back to discuss the problem and confirm the price before any work begins.
Keep your details safe. Never send passwords, one-time codes or license keys in this form or by email.
Other remote support
Talk through your next step.
Call us or send a request. We confirm the scope and price with you before any work begins.