Antivirus & Security Support
Antivirus installation, activation and troubleshooting, virus removal, and practical steps to keep your devices and accounts safe.
Common problems we fix online
Antivirus software only protects you when it is installed correctly, activated and up to date. We fix antivirus problems, clean infected devices and check that your protection is working.
- Installing antivirus software on Windows or Mac
- Activating a subscription you have bought
- Antivirus that won't update, scan or open
- Removing old or conflicting antivirus programs
- Moving your antivirus to a new computer
- Virus, malware, adware and pop-up removal
- Checking for unwanted remote-access programs
- Setting up two-step verification on your accounts
Every session includes
- Check that your antivirus is installed, activated and updating
- Full virus and malware scan and cleanup
- Removal of conflicting security software
- Check of browsers, extensions and start-up items
- Simple steps to stay protected
Need hands-on help? Onsite technician visits are available for problems that can't be fixed online.
From $49 for a Quick Fix. The price is confirmed before any work begins. See pricing.
Useful checks
Find your subscription
Have the order confirmation or account email for the antivirus you bought. Don't email us the license key; we will ask you to enter it yourself on screen.
Disconnect if in doubt
If you think someone has accessed your computer without permission, disconnect it from the internet and call us from another phone.
Don't pay pop-ups
Never call numbers or pay for software shown in a pop-up warning. Close the browser instead, and contact your bank if you entered card details.
KeyBridge Web Solutions LLC is an independent service provider and is not affiliated with any device or software manufacturer. For warranty repairs and official downloads, contact the manufacturer directly.
Frequently asked questions
Which antivirus programs do you support?
We help with the antivirus and security programs commonly used on Windows and Mac, as well as the protection built into Windows. We will tell you if a product needs the maker's own support, for example for billing or license disputes.
Do you sell antivirus software?
No. We install and set up antivirus software you already own or choose to buy directly from its maker, and we can tell you when the protection built into your computer is enough.
My antivirus says my subscription has expired. Can you help?
We can check whether the subscription is really expired, help you sign in to your account with the maker, and make sure renewed protection is activated. Renewals and refunds are handled by the software maker.
I got a pop-up telling me to call a number. What should I do?
Do not call it. Close the browser. If it won't close, restart the computer. Then contact us if the pop-up keeps coming back.
Are you connected to my antivirus company?
No. KeyBridge is an independent provider and is not affiliated with, authorized by or endorsed by any antivirus or security software company.
Tell us what happened.
A technician will call you back to discuss the problem and confirm the price before any work begins.
Keep your details safe. Never send passwords, one-time codes or license keys in this form or by email.
Other remote support
Talk through your next step.
Call us or send a request. We confirm the scope and price with you before any work begins.