Online remote support for computers, printers, antivirus, networks & websites.
Tell us what went wrong and a KeyBridge technician will diagnose it, explain the fix and confirm the price. With your permission, we then fix it online while you watch, or send an onsite technician when the job needs hands-on work.
- Price agreed first
- Onsite visits available
- 30-day refund policy
What do you need help with?
Help begins with understanding the issue.
Every request follows the same three steps, so you always know what will happen and what it will cost.
Tell us what happened
Call us or send the request form. Describe the problem, any error messages and the device you are using.
Confirm the proposed work
A technician explains what is likely wrong, what we will do and the price. Nothing starts until you agree.
Review the result
We fix the problem online while you watch, or send an onsite technician if it needs hands-on work. We test it with you and explain what was done.
Support that starts with the right question.
Many problems have more than one cause. Remote support is ideal for software and settings, but some problems need hands-on repair. We will tell you which kind you have before you pay anything, and if it needs hands-on work, we can send an onsite technician.
Usually fixed remotely
- Slow start-up, freezing and error messages
- Printer drivers, offline printers and scanning
- Wi-Fi setup, router settings and connection drops
- Antivirus installation, activation and updates
- Virus, malware and pop-up removal
- Email, website, domain and hosting settings
- Software installation and updates
Needs an onsite technician
- Physical damage, such as a cracked screen or liquid spill
- Devices that will not power on at all
- Failed hard drives and other faulty hardware
- Broken cables, sockets or wiring in the building
- Internet outages on your provider's side
- Warranty claims, which go to the manufacturer
Our onsite technicians can visit your home or office for hardware, cabling and installation work. Request an onsite visit or call to check availability in your area.
How a KeyBridge session works
- You contact us first. We only call you back about a request you have sent.
- Connection instructions come only from an @keybridgewebsolutions.com address or from our technician on a call from +1 (844) 618 3366.
- You approve the connection on your own screen, see everything we do, and can end the session at any time.
- We disconnect when the work is finished and explain what was changed.
What we will never do
- Call you unexpectedly to say your computer has a virus
- Ask for passwords, one-time codes or license keys by email
- Ask for payment by gift card, wire transfer or cryptocurrency
- Access your online banking or ask you to log in to it
If anyone claiming to be KeyBridge does any of these things, end the call and contact us on +1 (844) 618 3366.
Useful checks that save time.
Record the error
Write down any error message exactly, or take a photo of the screen. Note when the problem started and what changed just before.
Note your device
Have the make and model of the device to hand, along with the operating system, for example Windows 11 or macOS.
Check the basics
Restart the device, check cables and power, and confirm you are connected to the internet. A session needs a working connection.
Clear scope. Confirmed pricing.
You always hear the price before any work starts. If the problem cannot be fixed remotely, we tell you so and you are not charged for the session.
Quick Fix
$49 one-time
One issue, up to 30 minutes
- One device, one problem
- Printer, email or software fixes
- Price confirmed before we start
- Follow-up advice by email
Standard Session
$99 one-time
Up to 60 minutes on one device
- Several problems on one device
- Tune-up of a slow computer
- Malware scan and cleanup
- Wi-Fi and router setup
- 7 days of follow-up help for the same issue
Home & Office Care
$149 / month
For households and small offices
- Up to 5 devices
- Up to 4 remote sessions a month
- Priority call-back
- Monthly security and update check
- Cancel any time
Tell us what happened.
Send the form and a technician will call you back to discuss the problem. You will hear the price before any work begins, and nothing is charged until you agree.
Keep your details safe. Never send passwords, one-time codes, bank details or license keys in this form or by email.
- Prefer to talk now?+1 (844) 618 3366
- E-mailcontact@keybridgewebsolutions.com
Frequently asked questions
Is remote support safe?
Yes, when it is done with your permission by a company you contacted. You approve the connection, see everything on your screen and can end the session at any time. We never ask for passwords or payment details by email.
What do I need for a remote session?
A working internet connection and access to the device that needs help. If the device itself cannot connect, we can often guide you by phone or work from another computer.
How much does it cost?
A Quick Fix is $49 and a Standard Session is $99. The technician confirms the price with you before any work begins. See our pricing.
What if you can't fix the problem remotely?
We tell you as soon as we know and you are not charged for the session. If the problem needs hands-on work, we can arrange an onsite technician visit, with the price confirmed before we book it.
Do you offer onsite technician visits?
Yes. When a problem can't be solved online, such as faulty hardware, cabling or new equipment installation, an onsite technician can visit your home or office. Choose “Onsite technician visit” in the request form or call us to check availability in your area.
Are you part of the company that made my device?
No. KeyBridge Web Solutions LLC is an independent service provider. We are not affiliated with any hardware or software manufacturer. For warranty repairs and official downloads, contact the manufacturer directly.
Can you help my business, not just my home?
Yes. Our Home & Office Care plan covers up to 5 devices, and our web team can help with your website, domain and business email.
Talk through your next step.
Call us or send a request. We confirm the scope and price with you before any work begins.